Returns & Exchanges

At THIEAUDIO, we strive for perfection in every monitor and headphone we craft; however, if you are not fully satisfied, we offer a 14-day return window for items in original condition. Please ensure all high-fidelity components and original packaging are intact to qualify for a full refund.

Return Process

• 1.
  Initiate a Request

  Contact our support team within 14 days of delivery with your order number and a brief explanation for the return to receive an RMA authorization.

• 2.
  Secure Packaging

  Carefully pack your THIEAUDIO device in its original retail box, including all cables, ear tips, and accessories to prevent damage during transit.

• 3.
  Shipping and Tracking

  Ship the package to our designated service center using a trackable courier service and provide the tracking number to our support representative.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.